The Top 5 Takeaways from Enterprise Connect 2022

Conferences have returned. That is perhaps the biggest takeaway from Enterprise Connect held March 21-24 in Orlando, Florida—a show dedicated to people working virtually. I will leave that to sink in.

Of all the conferences, Enterprise Connect should take the lead in reducing the conference greenhouse footprint by leveraging technology to make that show permanently virtual.

Before I get started, I’m going to spell out what CPaaS stands for and then not mention it again: Communications Platform as a Service. CPaaS seeks to put all communications in the cloud, including video, voice, customer response, and messaging in a way that can easily integrate with existing software (apps, services, etc.)—with all of it tied to common analytics. Read more

– Daniel W. Rasmus