Self-Service Access Requests for Google Workspace: 
Automate the Approvals Your IdP Doesn't Handle

Thursday, September 10th | 2:00 PM ET | Virtual Session
 

Directory sync can create an account, add standard groups, and assign a license. But once that employee starts working, many access requests still arrive through email or chat and are handled manually: shared-drive permissions, Google Group membership, Gmail delegation, third-party application access, and elevated roles. For lean IT teams, the real workload often begins where basic provisioning ends — managing entitlements, approvals, access changes, and revocation.

In this session, we’ll show how to automate this layer without implementing a full ITSM platform or relying on Apps Script. Gordon Food Service used this approach to reduce IT tickets by 83% and eliminate hours of repetitive administrative work.

We’ll walk through a live self-service access-request workflow similar to those used by the Gordon Food Service IT team. You’ll see how to automate request submission, manager and policy lookups, conditional approval routing, provisioning, audit logging, and time-limited access that expires automatically — all while working with Google Workspace and connected systems.

We’ll finish by showing how the same workflow can be made available through an AI agent in Google Chat, while retaining its existing approval, execution, and audit controls.

You’ll learn:

• Why automating account creation does not eliminate the manual work involved in access management, and how that affects IT capacity and audit readiness.
• How to close the gap between standard IdP or GCDS provisioning and the access requests that IT teams still process manually.
• What an end-to-end access-request workflow looks like, including conditional routing, approval gates, automated provisioning, and a complete audit trail.
• How to add automatic access expiry and review controls so permissions do not accumulate into an offboarding or audit liability.
• How Gordon Food Service automated common Google Workspace access requests without relying on Apps Script.
• How to deploy the same workflow through a conversational AI agent in Google Chat while preserving the existing approval and logging controls.

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