Ask Once and Watch Work Happen:Building an AI Operating System on ServiceNow with EmployeeWorks

Wednesday, October 21st | 2PM ET

Employee experience investments have made information easier to find, but they haven't solved what happens after that. Work still breaks down across systems, approvals, and handoffs, and employees end up waiting instead of getting things done.

INRY, a Cprime company, is teaming up with EmployeeWorks to look at what it actually takes to build an AI-first foundation, one that brings front doors, workflows, search, and agentic execution together into a single AI Operating System. When it works, employee intent turns directly into action and resolution, without the extra steps.

We'll walk through how organizations can design and operationalize an AI operating model using EmployeeWorks on ServiceNow as the execution layer. That means getting the operating model, governance, and change strategy right, and pairing it with a conversational interface that keeps work moving in real time.

Providence Health is joining us to talk through how they're applying this in practice, using EmployeeWorks to reshape the caregiver experience at one of the largest health systems in the Pacific Northwest.

We'll bring it to life with live HR, IT, and Finance scenarios, showing what it looks like when routine work gets resolved automatically and exceptions get routed with full context instead of getting stuck in a queue. We'll wrap up with what it actually takes to govern this, drive adoption, and scale from a pilot to something enterprise-wide.

Presenters: Matt Robinett, VP, ServiceNow Practice Leader @ Cprime | Matt Johnson, GVP of Sales @ ServiceNow | TBD, Representative @ Providence Health

Register now. Seats are limited, so save your spot and get the insights straight from the people shaping what's next.