The Third Wave of CX Disruption: AI’s Impact on the Customer Experience

Tuesday, November 12th | 12:00 PM MT

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button.  

This session provides real-life examples of how organizations use AI to transform their CX operations for greater efficiency and higher customer satisfaction. Attendees will leave understanding how to future-proof their customer experience strategy for 2025 and beyond.  

Key Takeaways:

• Why AI will revolutionize every part of how service is delivered 
• Steps to deliver personalization at scale using AI
• Ways to reduce your costs by integrating AI into your customer experience 
• How to build a business case for incorporating AI into your CX strategy 

About Urban Hill

Set against the backdrop of vibrant city life, Urban Hill is a unique dining destination that embodies restaurateur Brooks Kirchheimer’s vision of creating welcoming gathering spots. The Kirchheimer family emphasizes a family atmosphere, ensuring that associates and guests alike enjoy a fun and inviting experience. With its vibrant fine-dining concept, Urban Hill promises to “make every dining experience a special occasion.” This venue serves as the perfect setting for our engaging discussion on AI’s impact on customer experience, allowing you to connect with peers while enjoying a delightful culinary experience.

Don’t miss out on this informative lunch where you can connect with industry peers and enjoy mouthwatering food in a comfortable and elevated atmosphere. Reserve your spot today!