The Third Wave of CX Disruption: AI’s Impact on the Customer Experience

Thursday, November 14th | 6:00 PM MT

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button. 

About The Capital Grille

Just steps from the Center for the Performing Arts in Larimer Square, discover fine dining and world-class wines at The Capital Grille steakhouse in Denver, CO. Spend your evening in a relaxed setting where only the freshest ingredients are used to create artfully prepared dishes. It's the perfect backdrop for an evening filled with laughter, camaraderie, and exquisite flavors. The atmosphere is ideal for business connections, networking, and indulgence to collide.

This session provides real-life examples of how organizations use AI to transform their CX operations for greater efficiency and higher customer satisfaction. Attendees will leave understanding how to future-proof their customer experience strategy for 2025 and beyond.  

Key Takeaways:

• Why AI will revolutionize every part of how service is delivered 
• Steps to deliver personalization at scale using AI
• Ways to reduce your costs by integrating AI into your customer experience 
• How to build a business case for incorporating AI into your CX strategy 

Don’t miss this unique opportunity to learn, network, and indulge in an unforgettable evening of fine dining and transformative discussions. Reserve your spot today!