The Third Wave of CX Disruption: AI’s Impact on the Customer Experience

Thursday, November 14th | 6:00 PM PT

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button.  

This session provides real-life examples of how organizations use AI to transform their CX operations for greater efficiency and higher customer satisfaction. Attendees will leave understanding how to future-proof their customer experience strategy for 2025 and beyond.  

Key Takeaways

• Why AI will revolutionize every part of how service is delivered 
• Steps to deliver personalization at scale using AI
• Ways to reduce your costs by integrating AI into your customer experience 
• How to build a business case for incorporating AI into your CX strategy 

About Spago Beverly Hills

Join us for an engaging evening at SPAGO Beverly Hills, the flagship restaurant of the Wolfgang Puck Fine Dining Group, renowned for its exquisite cuisine and exceptional service. Nestled in the heart of Beverly Hills along Canon Drive, Spago provides a stylish and sophisticated backdrop for our exploration of artificial intelligence in the customer experience landscape. The restaurant’s sleek design and seasonal market-driven menus set the perfect tone for a night of insightful discussions.

Experience the exceptional dining and cutting-edge business insights at SPAGO Beverly Hills. Reserve your spot now to ensure you don't miss out on this opportunity to connect with peers and gain valuable knowledge that will shape the future of your customer experience strategy!