The Third Wave of CX Disruption: AI’s Impact on the Customer Experience

Tuesday, November 12th | 6:00 PM ET

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button.  

About Grill 23 & Bar

Join us for an enlightening evening at Grill 23 & Bar, a cornerstone of Boston's dining scene since 1983. Renowned for its exceptional steak, seafood, and unmatched service, Grill 23 provides an elegant backdrop for this critical discussion. As you savor a meticulously crafted meal paired with a selection from their award-winning wine list, you’ll engage with fellow industry leaders and experts exploring the transformative power of AI in customer experience.

This session provides real-life examples of how organizations use AI to transform their CX operations for greater efficiency and higher customer satisfaction. Attendees will leave understanding how to futureproof their customer experience strategy for 2025 and beyond.  

Key Takeaways:

• Why AI will revolutionize every part of how service is delivered 
• Steps to deliver personalization at scale using AI
• Ways to reduce your costs by integrating AI into your customer experience 
• How to build a business case for incorporating AI into your CX strategy

Join us for an unforgettable evening of culinary delights and transformative insights in an environment that celebrates quality and innovation. Secure your spot today and be part of a vital conversation that will shape the future of customer experience!