The Third Wave of CX Disruption: AI’s Impact on the Customer Experience

Wednesday, November 13th | 6:00 PM PT

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button.  

This session provides real-life examples of how organizations use AI to transform their CX operations for greater efficiency and higher customer satisfaction. Attendees will leave understanding how to future-proof their customer experience strategy for 2025 and beyond.  

About Catch Steak LA

Join us for an enlightening evening at Catch Steak LA, where innovation meets exquisite dining. Located at the iconic intersection of La Cienega and Melrose Place, Catch Steak LA blends the classic charm of a traditional steakhouse with the vibrant energy of the Catch hospitality group. As you indulge in a culinary experience like no other, immerse yourself in discussions that will shape the future of customer experience.

Key Takeaways:

• Why AI will revolutionize every part of how service is delivered 
• Steps to deliver personalization at scale using AI
• Ways to reduce your costs by integrating AI into your customer experience 
• How to build a business case for incorporating AI into your CX strategy 

Don’t miss this opportunity to connect with industry peers, enjoy exceptional cuisine, and delve into the transformative impact of AI on customer experience. Reserve your spot today and prepare for an unforgettable evening at Catch Steak LA!