NYC Customer Experience Bourbon Tasting Event

Thursday, June 20th  I  6:00PM 

Don't miss the opportunity to join 8x8 and co-sponsor Regal at our upcoming NYC whiskey tasting and happy hour event at the Great Jones Bourbon Distillery, Manhattan’s first whiskey distillery since prohibition. Elevate your CX connections with contact experience industry leaders for a fun evening of networking, delicious bites, a whiskey tasting along with a guided tour of the distillery!

The Role of Humans in an Era of AI-enabled Customer Connections

In today's time-pressed world, self-service rules. So why can some companies create spectacularly successful experiences – while others can't seem to figure it out? Whatever your strategy – voice-first, digital-first, assisted or not – join 8x8 and Regal as they share experiences of empowering CX teams:

1. Focusing on bridging CX gaps across the organization

2. Leveraging data to inform every step of the customer journey

3. The keys to understanding self-service journeys

4. Why "throwing AI" at a problem fails

8x8, Inc. is transforming the future of business communications as a leading global software-as-a-service provider of 8x8 XCaaS™ (Experience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences.

Regal is the #1 cloud contact center for customer engagement.  Regal’s cross-channel orchestration of phone, sms, email and chat conversations empowers your outbound contact center to drive better results from sales, and prevent customer churn. Leading brands like SoFi, Ro, Angi, AAA, Assure Health, Kin and Career Karma rely on Regal.io and the results speak for themselves - over $3B in revenue driven.  Regal.io is based in NYC and is backed by leading investors including Emergence, Founder Collective and Homebrew.